Eligibility

• Important: Infants and children must be included in the passenger headcount
• Participants aged 3-12 are considered children, based on their official ID

Additional information

• Early-morning discount rates cannot be used with this ticket.
• Children under 3 years old are not permitted to use the large communal hot spring bath.
• In accordance with prefectural regulations, mixed-gender bathing for children aged 7 and above is not permitted.
• Regardless of age, guests wearing diapers are not permitted to bathe.
• Guests who are menstruating are kindly asked to refrain from bathing.
• Intoxicated guests, members of organized crime groups, and their associates are strictly prohibited from entering the facility.
• Entry may be refused if a guest's behavior is disruptive to other guests or is deemed inappropriate.
• The facility is not responsible for any accidents, injuries, lost items, or theft that occur on the premises.
• Please refrain from using cameras or mobile phones to prevent unauthorized photography.
• Pets are not permitted inside the facility.

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

• If you cancel the booking between booking confirmation to 03:00, 0 day(s) before participation time, a 220JPY cancellation fee will be charged
• If you cancel the booking at 03:00, 0 day(s) before participation time or later, a 220JPY cancellation fee will be charged
• If you cancel the booking after participation time, 220JPY cancellation fee will be charged

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Opening hours

• Open year-round (may close occasionally and irregularly for maintenance)
• Please check the link below for the latest business schedule.
• <https://www.gotemba-konohananoyu.jp/guide/>