Terms of Service
PUBLIC OFFER
on the terms and conditions for online purchase of tourism products through an electronic trading platform
This document is a public offer of Localtours LLC (TIN 312 209 070), hereinafter referred to as the “Seller”, addressed to any individual or legal entity, hereinafter referred to as the “Buyer”, and contains an offer to purchase tourism products through an electronic trading platform under the terms and in the manner set out below.
1. General rules
1.1. This offer is public in accordance with current legislation.
Republic of Uzbekistan. Acceptance of this offer (agreement) expresses consent of the Buyer to purchase tourism products in the manner and under the conditions provided for in this document.
1.2. The offer is considered accepted, and the retail sale and purchase agreement is considered concluded from the moment the Buyer ticks the "I have read the terms of the public offer" button in the electronic system and confirms agreement with its terms.
1.3. The Seller ensures the confidentiality of the Buyer's data in accordance with the requirements of the legislation of the Republic of Uzbekistan.
1.4. This public offer has been drawn up in accordance with the legislation of the Republic of Uzbekistan, including Articles 364 (part three), 365, 367, 369, 370 of the Civil Code of the Republic of Uzbekistan, and has the legal force of a public offer.
2. Subject of the public offer
2.1. The subject of this Offer is the regulation of the relationship between the Seller and the Buyer related to the sale and purchase of travel products through the electronic trading platform. The Seller undertakes to provide the Buyer with a valid voucher for the purchase of a travel product under the terms of this Offer, and the Buyer undertakes to accept the voucher for the selected travel product and pay for it in the manner and under the terms and conditions stipulated by this Offer.
2.2. Information about Tour Products (including name, characteristics, description, cost and other details) is posted on the page of the relevant tour product on the website.
3. Price and payment procedure
3.1 . The price of each Tour Product is indicated on the electronic trading platform in Uzbek soums (or in foreign currency) and includes taxes and mandatory payments (if applicable) in accordance with the law.
The price of the Tour Product indicated on the platform is current at the time of placing the Order and is finally fixed at the time of confirmation of the Order by the Seller.
The Seller has the right to change prices for Tour Products; however, the price change does not apply to already confirmed orders .
3.2. Payment for the Goods may be made in the following ways (depending on availability on the Website/in the region):
3.2.1. When paying online, the Voucher for the travel product is transferred to the Buyer after payment is confirmed. When paying upon receipt, the Voucher is transferred after the Seller confirms the Order (see Section 1.2).
3.2.2. The Seller shall ensure that the Buyer is provided with information on the transaction in the manner prescribed by the legislation on electronic commerce.
3.3. Placing an Order on the electronic trading platform means that the Buyer has read and agrees to the price, description of the Product, terms of payment, delivery (pickup), and other terms of this Offer indicated on the platform.
3.4. If a clear technical or software error is detected on the platform (for example, if the price is indicated as "0" or other obviously incorrect information about the Product/Order is displayed), such Order is considered to have been placed in error and will not be fulfilled. The Seller will notify the Buyer of the detected error and, if possible, offer a correct Order placement option or cancel the Order. The Seller is also not responsible for temporary interruptions in the platform and/or internet service that arise due to reasons beyond the Seller's control.
3.5. If an advance payment was made for an Order placed with an error, the amount paid will be refunded to the Buyer in full in the manner and within the timeframe established by law and/or the payment system rules. Delivery costs (if paid) will be refunded in the cases and according to the procedure stipulated by the delivery terms and conditions and this Offer.
3.6. Prices for Tour Products may change due to changes in the cost of the Tour Product from suppliers, exchange rate fluctuations, changes in customs, logistics, and other economic factors. However, price changes do not apply to Orders confirmed by the Seller (unless otherwise expressly stated in this Offer).
3.7. The availability of the Tour Product on the platform is not guaranteed until the Seller confirms the Order and/or receives payment (depending on the selected payment method). If the Tour Product has been sold or is no longer available before the Order is confirmed, the Seller will notify the Buyer and, at the Buyer's option:
a) offers a similar (comparable) tourism product; or
b) cancels the Order, and if there is an advance payment, returns the amount paid in full .
3.8. If the Buyer has made payment through the electronic trading platform, but at the time of Order processing the Tour Product is out of stock or has been sold, the Seller shall notify the Buyer and, at the Buyer's option:
a) offers a replacement for a similar Tour Product; or
b) returns the amount paid in full in accordance with the established procedure. End of form
4. Procedure for obtaining and using an online voucher
4.1. Upon confirmation of payment, a Voucher for the selected tour product will be generated and will be reflected in the application section of the Buyer's personal account.
4.2. The rules for using the voucher are indicated on the page of each tour product. By purchasing a tour product, the Buyer confirms that they have read the terms of use of the voucher.
5. Responsibility
5.1. The seller is responsible for the validity of the voucher and its acceptance as valid by the partners providing the tour product.
5.2. The seller is not responsible for changes and modifications to the tour product made by the tour product partners.
5.3. The Buyer is responsible for the accuracy and relevance of the personal and contact information provided when placing the Order.
5.4. The Seller shall not be liable for temporary technical failures and interruptions in the operation of the e-commerce platform, as well as for interruptions in the operation of the Internet and/or server equipment that arise for reasons beyond the control of the Seller.
5.5. The buyer is responsible for fully familiarizing themselves with the terms and conditions of the tour product, its fulfillment and requirements, as well as for the consequences of behavior and results obtained in the process of receiving the tour product (excursion, entrance ticket to shows and attractions, etc.)
5.6. The buyer undertakes to comply with all rules and requirements (including safety) of suppliers and establishments when receiving the tour product.
6. Force majeure circumstances
6.1. The Parties shall be released from liability for any full or partial failure to fulfill their obligations under this Offer if such failure was caused by circumstances beyond their control (force majeure) arising after the acceptance of the terms of the Offer and beyond the control of the Parties, including (but not limited to): natural disasters, fires, accidents, military actions, epidemics/pandemics, strikes, riots, disruptions in transport, communications and/or energy supply, as well as prohibitive or restrictive decisions of government agencies.
6.2. During the period of force majeure, the deadlines for fulfilling obligations shall be extended proportionately to the duration of such circumstances and/or the time required to eliminate their consequences. If force majeure circumstances continue for more than 60 (sixty) calendar days, each party has the right to initiate negotiations regarding the continued fulfillment of obligations or the termination of obligations/termination of the contract on agreed terms.
6.3. Temporary technical failures in the operation of the electronic trading platform and/or related services (integrations), as well as incorrect or untimely display of information (including erroneous display of prices, availability, or characteristics of the Tour Product) do not create additional obligations for the Seller. If such circumstances are identified, the Seller will notify the Buyer within a reasonable time and, if possibilities, offers a correct option for placing the Order or cancels the Order.
6.4. The party experiencing force majeure is obligated to notify the other party within a reasonable time of the occurrence, expected duration, and termination of such circumstances (if technically feasible). The existence of force majeure is confirmed by a document (certificate/conclusion) from a competent government agency or authorized organization.
A party that has failed to notify the other party within the specified time period and/or has failed to submit supporting documents shall not have the right to refer to force majeure circumstances as grounds for exemption from liability, unless otherwise proven.
7. Dispute resolution procedure
7.1. The Parties shall seek to resolve all disputes, disagreements and claims arising from or in connection with this Offer (including issues of conclusion, execution, modification and termination of the agreement) through negotiations and through the claims procedure.
7.2. If the dispute cannot be resolved through negotiations, it shall be resolved in court in accordance with the legislation of the Republic of Uzbekistan , at the location of the Seller .
7.3 . The Buyer's claim shall be sent to the Seller in writing (including in the form of an electronic document) to the Seller's address and contact details specified in this Offer or on the Website, and must contain: the essence of the claim, the circumstances of the dispute, the Order details (if any), as well as the amount of the stated claims (if applicable) and supporting documents.
7.4 . The Seller strives to maintain good faith relations with Buyers and considers requests, complaints and suggestions within a reasonable time, guided by the legislation of the Republic of Uzbekistan and internal service procedures.
8. Final rules
8.1. The Seller reserves the right to amend and supplement this Offer. The new version of the Offer shall take effect upon its posting on the Website and shall apply to Orders placed after the date of such posting.
For Orders confirmed by the Seller prior to the posting of a new version, the version of the Offer that was in effect on the date of confirmation of the relevant Order shall apply.
8.2. This Offer and the relations of the parties arising from it are governed by the Civil Code of the Republic of Uzbekistan and other regulatory legal acts of the Republic of Uzbekistan.
Seller's details:
Localtours LLC
Legal address: Tashkent, Mirzo-Ulukbek district, Okibat MFY, Mustakillik shoh kuchasi street 7.
INN: 31 2209070
Tel.: +998 90 (014-11-15)
E - mail : info @ localtour . uz