Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Changes are allowed anytime before redemption

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid until 30 Sep 2026 23:59

Voucher type

• Present your mobile voucher

Redemption information

• ※After purchasing this product on Klook, you must exchange your voucher for a physical train ticket at the “Wander Compass Shibuya” counter inside Shibuya Station.On the day of use, please present your Klook booking confirmation or voucher to receive your ticket.Please note that the voucher cannot be used directly at train stations or restaurants. You must exchange it for a ticket in advance to use the services.

Wander Compass Shibuya

• Opening hours:
• 10:00-19:00
• Closed on Dec 31, Jan 1, 2
• Address: Shibuya Station B1 floor, 2 Chome-1-1 Dōgenzaka, Shibuya-ku, Tokyo
• How to get there: In the underground passageway near Shibuya Station's exit A2
• Please refer to the map for assistance
• Contact: +81 3-5458-5143