Eligibility

• Important: Infants and children must be included in the passenger headcount

• Free for children aged 0-2

• Children aged 0-15 must be accompanied by a paying adult

• Children aged 16+ will be charged the same rate as adults

• This activity has no age limit

• Children aged 0-2 are considered as infants, based on their official ID

• Participants aged 3-15 are considered as children, based on their official ID

Additional information

• The maximum group size per time slot is 45 people
• It is recommended to bring your own headphones
• It is recommended to allow 60 minutes to explore the museum's exhibitions and discover the history and stories of he Sydney Harbor Bridge
• What to wear: Comfortable footwear
• This attraction provides educational experience filled with Bridge facts & discovery with interactive installations onsite

Accessibility (This activity is not recommended for visitors with the following criteria):

• Visitors who are unable to ascend or descend stairs unaided (Including those who require a walking aid or assistance from another person)
• Visitors who uses a wheelchair
• Visitors who had a recent injury, such as broken bone or sprained ankle
• Visitors who require a pram (Due to limited space, the venue is unable to store prams. Infants may need to be carried or worn in a baby carrier)
• Due to the heritage nature of the Sydney Harbor Bridge, there is no lift within the BridgeMuseum. Access to the museum and movement between levels is via stairs only
• Access to reach the SkyHouse (Located on the top level): Visitors must be comfortable climbing more than 200 stairs. There are several opportunities along the way to pause, sit, and rest
• The BridgeMuseum is an all-weather experience, which takes place primarily indoors, with the exception of the SkyHouse lookout. Access to the SkyHouse Lookout may be restricted during electrical storms or periods of high winds
• Please arrive no more than 10 minutes before your scheduled session. If you arrive earlier, the operator will do their best to accommodate you in an earlier session, subject to availability. If you arrive more than 5 minutes after your scheduled entry time, the operator will try to move your booking to the next available session
• Audio guide: Please use your own smartphone or QR scanner to access the app
• The SkyHouse is located 87 m above sea level, overlooking the stunning Sydney Harbor and surrounds
• Certified assistance animals are welcomed at the BridgeMuseum, it is recommended to contact the operator in advance for advice on the best times to attend and to ensure any relevant documentation is available
• Please note that there is one exhibition that includes a large-scale surround projection with audio and immersive visuals
• This experience may not be suitable for guests with photosensitive epilepsy, vertigo, or sensory sensitivities. If you have any concerns or would like more information before your visit, the operator will be happy to assist. On the day of your visit, staff will also be available to provide support if needed. The experience lasts approximately 6 minutes and is suitable for all ages
• BridgeMuseum is designed as a highly visual experience, with a strong focus on interactive and multimedia storytelling
• Visitors who are deaf and hard of hearing: To support visitors who are Deaf or hard of hearing, the museum offers a self-guided experience on visitors' own mobile devices that meets relevant accessibility requirements. This provides an alternative to traditional hearing augmentation systems, helping ensure key content is accessible in a format that supports a wide range of needs
• Toilet facilities are available to ticketed visitors and are located on level 3 of the BridgeMuseum, this is accessible via stairs only
• Storage: The museum has limited indoor pace, it is recommended to only bring essential items, as all personal belongings must be carried during your visit. Strollers, large bags, and suitcases are not able to be stored

Rules and regulations on photography and filming:

• Tripods are not permitted without formal approval prior

• Drones are strictly prohibited

• Commercial photography and filming require formal approval from the BridgeClimb Media Team

• Please note that the prices and peak seasons dates are subject to change at BridgeMuseum's discretion

• Audio commentary is available in Japanese / German / Korean / French / Mandarin

• Audio guide availability is dependent on the venue. Please refer to the official website for more information

• Due to the nature of this activity, it is not recommended for persons with impaired physical mobility or those in wheelchairs

• Pets are not allowed inside the venue, with the exception of service animals with valid identification

• This activity is not stroller and wheelchair-accessible

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

How to redeem

• Present your mobile voucher

Address

• BridgeMuseum
• South-East Pylon, Sydney Hbr Brg, The Rocks NSW 2000, Australia
• Please refer to the map for assistance