Shenzhen to Hong Kong ferry tickets

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Voucher type

• Mainland China passport holders must use their "Exit-Entry Permit for Travelling to and from Hong Kong and Macao" to place orders to ensure smooth customs clearance.
• Passport holders must fill in their name as it appears on their passport (in English) on the payment page.
• All passengers are required to proceed to the self-service ticketing machines to redeem paper boarding passes using the voucher QR code.

Redemption information

• Present your mobile voucher and exchange it for a physical ticket at the Sheung Wan Ferry Pier self-service ticketing machines or manual counters

• Instructions: Redeem paper ticket → Place purchase document at the ticket gate to enter → Security check → Wait for boarding → Present paper ticket when boarding

• Boarding closes 10 minutes before departure. Boarding is not permitted after the gate closes. Please allow sufficient time. Passengers are responsible for any losses incurred due to failure to board for personal reasons.

Important Notes

• Tickets require real-name purchase; all passengers must provide information that matches their travel documents when placing an order.
• Mainland China passport holders must use their "Exit-Entry Permit for Travelling to and from Hong Kong and Macao" to place orders to ensure smooth customs clearance.
• Passport holders must fill in their name as it appears on their passport (in English) on the payment page.
• Please ensure that the ticket purchase document is consistent with the valid document you hold; otherwise, you will not be able to enter or exit the country. If you have renewed your entry/exit document, please update your document information in a timely manner; otherwise, you will not be able to use the self-service inspection channel.
• In accordance with the "Domestic Waterway Transportation Management Regulations" (Order No. 4 of the Ministry of Transport, 2020), items that are prohibited from being carried but can be checked or conditionally checked, as listed in the "Domestic Waterway Passenger Transport Restrictions on Items Carried and Restrictions on Checked Items," may be checked as baggage, disposed of by the passenger, or temporarily stored if conditions permit. Passengers who violate relevant regulations by carrying or checking dangerous goods, contraband, or controlled items that constitute a violation of public security administration will be handed over to the public security authorities for handling in accordance with the law.
• Due to frequent changes in ferry ticket inventory, please consider the final confirmation as the standard for voyages; if the selected flight is full, it is recommended to reschedule or cancel the booking.
• Due to ticketing system limitations, voucher content will be displayed in Simplified Chinese.

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Redemption information

• Present your mobile voucher and exchange it for a physical ticket at the 2nd Floor Self-Service Ticketing Machine, Shekou Cruise Center

• Instructions: Redeem paper ticket → Place purchase document at the ticket gate to enter → Security check → Wait for boarding → Present paper ticket when boarding

• Boarding closes 10 minutes before departure. Boarding is not permitted after the gate closes. Please allow sufficient time. Passengers are responsible for any losses incurred due to failure to board for personal reasons.

Important Notes

• Tickets require real-name purchase; all passengers must provide information that matches their travel documents when placing an order.
• Mainland China passport holders must use their "Exit-Entry Permit for Travelling to and from Hong Kong and Macao" to place orders to ensure smooth customs clearance.
• Passport holders must fill in their name as it appears on their passport (in English) on the payment page.
• Please ensure that the ticket purchase document is consistent with the valid document you hold; otherwise, you will not be able to enter or exit the country. If you have renewed your entry/exit document, please update your document information in a timely manner; otherwise, you will not be able to use the self-service inspection channel.
• In accordance with the "Domestic Waterway Transportation Management Regulations" (Order No. 4 of the Ministry of Transport, 2020), items that are prohibited from being carried but can be checked or conditionally checked, as listed in the "Domestic Waterway Passenger Transport Restrictions on Items Carried and Restrictions on Checked Items," may be checked as baggage, disposed of by the passenger, or temporarily stored if conditions permit. Passengers who violate relevant regulations by carrying or checking dangerous goods, contraband, or controlled items that constitute a violation of public security administration will be handed over to the public security authorities for handling in accordance with the law.
• Due to frequent changes in ferry ticket inventory, please consider the final confirmation as the standard for voyages; if the selected flight is full, it is recommended to reschedule or cancel the booking.
• Due to ticketing system limitations, voucher content will be displayed in Simplified Chinese.

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Voucher type

• Mainland China passport holders must use their "Exit-Entry Permit for Travelling to and from Hong Kong and Macao" to place orders to ensure smooth customs clearance.
• Passport holders must fill in their name as it appears on their passport (in English) on the payment page.
• All passengers are required to proceed to the self-service ticketing machines to redeem paper boarding passes using the voucher QR code.

Redemption information

• Present your mobile voucher and exchange it for a physical ticket at the Sheung Wan Ferry Pier self-service ticketing machines or manual counters

• Instructions: Redeem paper ticket → Place purchase document at the ticket gate to enter → Security check → Wait for boarding → Present paper ticket when boarding

• Boarding closes 10 minutes before departure. Boarding is not permitted after the gate closes. Please allow sufficient time. Passengers are responsible for any losses incurred due to failure to board for personal reasons.

Important Notes

• Tickets require real-name purchase; all passengers must provide information that matches their travel documents when placing an order.
• Mainland China passport holders must use their "Exit-Entry Permit for Travelling to and from Hong Kong and Macao" to place orders to ensure smooth customs clearance.
• Passport holders must fill in their name as it appears on their passport (in English) on the payment page.
• Please ensure that the ticket purchase document is consistent with the valid document you hold; otherwise, you will not be able to enter or exit the country. If you have renewed your entry/exit document, please update your document information in a timely manner; otherwise, you will not be able to use the self-service inspection channel.
• In accordance with the "Domestic Waterway Transportation Management Regulations" (Order No. 4 of the Ministry of Transport, 2020), items that are prohibited from being carried but can be checked or conditionally checked, as listed in the "Domestic Waterway Passenger Transport Restrictions on Items Carried and Restrictions on Checked Items," may be checked as baggage, disposed of by the passenger, or temporarily stored if conditions permit. Passengers who violate relevant regulations by carrying or checking dangerous goods, contraband, or controlled items that constitute a violation of public security administration will be handed over to the public security authorities for handling in accordance with the law.
• Due to frequent changes in ferry ticket inventory, please consider the final confirmation as the standard for voyages; if the selected flight is full, it is recommended to reschedule or cancel the booking.
• Due to ticketing system limitations, voucher content will be displayed in Simplified Chinese.

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Redemption information

• Present your mobile voucher and exchange it for a physical ticket at the 2nd Floor Self-Service Ticketing Machine, Shekou Cruise Center

• Instructions: Redeem paper ticket → Place purchase document at the ticket gate to enter → Security check → Wait for boarding → Present paper ticket when boarding

• Boarding closes 10 minutes before departure. Boarding is not permitted after the gate closes. Please allow sufficient time. Passengers are responsible for any losses incurred due to failure to board for personal reasons.

Important Notes

• Tickets require real-name purchase; all passengers must provide information that matches their travel documents when placing an order.
• Mainland China passport holders must use their "Exit-Entry Permit for Travelling to and from Hong Kong and Macao" to place orders to ensure smooth customs clearance.
• Passport holders must fill in their name as it appears on their passport (in English) on the payment page.
• Please ensure that the ticket purchase document is consistent with the valid document you hold; otherwise, you will not be able to enter or exit the country. If you have renewed your entry/exit document, please update your document information in a timely manner; otherwise, you will not be able to use the self-service inspection channel.
• In accordance with the "Domestic Waterway Transportation Management Regulations" (Order No. 4 of the Ministry of Transport, 2020), items that are prohibited from being carried but can be checked or conditionally checked, as listed in the "Domestic Waterway Passenger Transport Restrictions on Items Carried and Restrictions on Checked Items," may be checked as baggage, disposed of by the passenger, or temporarily stored if conditions permit. Passengers who violate relevant regulations by carrying or checking dangerous goods, contraband, or controlled items that constitute a violation of public security administration will be handed over to the public security authorities for handling in accordance with the law.
• Due to frequent changes in ferry ticket inventory, please consider the final confirmation as the standard for voyages; if the selected flight is full, it is recommended to reschedule or cancel the booking.
• Due to ticketing system limitations, voucher content will be displayed in Simplified Chinese.