Self Guided Tour of Venice's Best Kept Secrets

Redemption information

• You will receive an email with your personal code and all the instructions no later than 24 hours before your tour starts. Please check your Spam folder. This email will contain all the necessary information to download the audioguide.
• INSTRUCTIONS:
• 1 – Download the CloudGuide App: The first step is to install the CloudGuide app. The app can be found under the name CloudGuide in the app stores (iOS and Android). You can also get our app here: cloudguide.me/get. Get started by exploring our comprehensive how to use guide: cloudguide.me/l/howtouse_en_web.
• 2 – Get the guide: Once downloaded, open the app. Click "I HAVE A CODE". Type using the keyboard or paste your received personal 12-digit number starting with “A” (one code per visitor). Click "START TOUR". You can pre-download or use your guide in streaming. Once activated on your phone, the guide grants access to content for the following 30 days.
• 3 - Go to the starting point: When you're ready to start the guide, head to the suggested starting point (or feel free to customize the order of your tour).
• 4 - Need help? If you have any issues with access codes or in-app purchases, please contact us at help@cloudguide.me. We have also prepared a list of the most common issues and the ways to solve them: cloudguide.me/l/issues.
• TIP: Having troubles? Apps and phones aren’t perfect. Sometimes they freeze or crash. If this happens, simply close the app (don’t just minimise it!) and reopen it. In most cases that should help. We hope you enjoy the visit!