• Departure: Meet the operator at 08:00. Enter your preferred location at checkout. The operator will make the final confirmation accordingly. [The tour guide will be holding a "GOGODAY" flag] You will receive an email between 20:00-21:00 the day before your tour, informing you of the tour guide and vehicle information for the following day. Please check your junk mail folder! During peak season, the notification time may be delayed. We appreciate your understanding. If you receive multiple emails, please refer to the latest one..Latecomers or no-shows can't be refunded Please arrive at the location 10 mins before the departure time
• Departure: Meet the operator at 10:00. Enter your preferred location at checkout. The operator will make the final confirmation accordingly. This is the parking lot for the first attraction. You can arrive between 10:00-11:30..Latecomers or no-shows can't be refunded Please arrive at the location 10 mins before the departure time
• [Attraction/experience] 10:00, 1 hour(s) 50 min(s), Self-guided, Kumamoto Castle, Kumamon's Office, Kumamon Square (Japanese name: くまモンスクエア. You will need to make your own way there. If walking round trip, it will take 30 minutes, so please manage your time accordingly.).Some attractions might need to skipped because of capacity or weather conditions
• [Attraction/experience] 13:10, 1 hour(s) 45 min(s), Self-guided, Kusasenri Plains, Mount Aso, 阿苏中岳火山口, Aso Volcano Museum, ※Due to a helicopter accident, this attraction is temporarily closed. We will extend the time at the Kusasenri attraction. ※Warning: Toxic volcanic fumes are flowing around the crater, which may pose a threat to people with asthma and bronchopulmonary heart disease. Therefore, entry is strictly prohibited. Please be sure to confirm before registering..Some attractions might need to skipped because of capacity or weather conditions
• [Attraction/experience] 15:30, 15 min(s), Self-guided, Aso Roadside Station, We offer a variety of Aso specialty products only available here, including seasonal vegetables, fruits, meats, dairy products, desserts, and handmade bento boxes.
• [Return] 17:45 - 18:15, at Lawson - Hotel Oriental Fukuoka, * Please note that the return trip does not pass through Kumamoto.

• The return time period is the estimated arrival time.
• Due to the long journey, the actual arrival time is greatly affected by traffic and weather. Please do not book any activities after the day's itinerary, as the operator is not responsible for losses caused by delays.

• Day {num}

Eligibility

• Children aged 3+ will be charged the same rate as adults
• Children aged 0-2 can join this activity free of charge provided they will not occupy separate seats
• Important: Infants and children must be included in the passenger headcount

Additional information

• Please note that this activity does not return to Kumamoto.
• [Attention guests boarding at Kumamoto Castle] This tour bus will depart from Fukuoka in the morning and meet guests boarding in Kumamoto en route. In the event of unexpected traffic congestion or other force majeure events, the bus may be delayed. We appreciate your patience. Kumamoto Castle and surrounding attractions are for independent exploration; a tour guide will not accompany you. Please be sure to return to the meeting point and rejoin the group before the bus departs from Kumamoto Castle.
• [Regarding Front Row Seats] Front row refers to the first three rows of seats. Please note that seating is subject to the tour guide's arrangements on the day of the tour.
• 【Notice for Elderly and Pregnant Tourists】 If the registrant is an elder aged 70 or above, or a pregnant woman, to ensure your safety and rights, a liability waiver must be signed. Please make a note in the "Special Requirements" field when placing your order, and we will send the agreement document via email after receiving your order. Please sign and return a photo of the signed document in advance to complete the registration process.
• [Baggage Regulations] Each traveler may carry 1 piece of luggage free of charge (carry-on size recommended). Please specify this in the "Special Requirements" field when booking. If luggage is carried temporarily without one day's prior notice, it may cause overcrowding in the vehicle and affect safety. The tour guide reserves the right to refuse boarding, and fees will not be refunded.
• 【Infant Travel Notice】 If there is an infant under 3 years old traveling with you who does not occupy a seat, please be sure to make a note when booking. Even if they do not occupy a seat, they must be included in the vehicle's approved passenger capacity. If not informed in advance, the tour guide has the right to refuse boarding.
• 【Notification Time and Method】 We will send an email between 20:00 and 21:00 on the day before your trip, informing you of the guide and vehicle information. The email may be mistaken for spam, so please check carefully. In peak season or special circumstances, the email sending time may be delayed, and the last email sent will prevail.
• [Meeting and Late Arrival Instructions] This is a carpooling trip, so please be sure to arrive at the meeting point on time. Late arrivals cannot be waited for or refunded. Any responsibilities and costs incurred as a result will be borne by you. Thank you for your understanding.
• 【Vehicle Type and Co-traveler Language Explanation】 We will arrange the vehicle type based on the number of people on the day, and it is not possible to specify the vehicle type. Please be aware that you may be traveling in the same vehicle with guests who speak other languages during the trip.
• 【Meeting Point Confirmation】 Please be sure to confirm the meeting point before departure. Once the meeting point is confirmed, please do not change it temporarily. If you are unable to board the vehicle due to a change in the meeting point for personal reasons, no refund will be given. Thank you for your understanding.
• 【Seasonal Event Description】 Seasonal limited events such as cherry blossoms, autumn leaves, special flower seasons, snowscapes, lantern festivals, and festive activities are susceptible to weather or other force majeure factors. If no official cancellation notice is received, the itinerary will proceed as scheduled. Please be aware that no refunds can be given if the flowering period or scenery is not as expected.
• [Departure Time May Be Adjusted] During peak tourist season or in special circumstances, the departure time of the itinerary may be advanced or delayed. The specific time will be based on the email notification from the previous day. Please prepare in advance.
• [Seat Arrangement Instructions] For carpool tours, seat arrangements are generally on a first-come, first-served basis. If you have special requests, please note them when booking, and we will do our best to accommodate them. However, the final arrangement is subject to the guide's on-site dispatch.
• 【Itinerary Adjustment Notice】 Due to Japan's strict control over the operating hours of vehicles, the attractions, transportation, and停留时间 (stay time) included in the itinerary will be flexibly arranged according to the actual situation on the day. In case of special circumstances such as traffic jams or weather changes, the tour guide will reasonably adjust the sequence or reduce some attractions (time). Your cooperation is appreciated.
• 【Explanation of not leaving the group midway】 The itinerary is a group tour activity, and you cannot leave the group midway or without authorization. If you choose to leave the group midway, the remaining itinerary will be considered voluntarily forfeited, and no fees will be refunded. Any risks or responsibilities arising from leaving the group will be borne by the individual.
• 【End time is for reference only】 The return period is the estimated arrival time. Due to the long journey, the return arrival time may be affected by traffic or weather. It is recommended that you avoid arranging other activities on the day the trip ends. Our company will not be liable for any losses incurred due to delays.

Prohibitions & Limitations

• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Pets are prohibited

Accessibility

• Child seats are not available

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.