Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Voucher type

• Present your mobile voucher

Pick-up and drop-off information

• One day before your departure date, Island Star Express will send an SMS or email to confirm your pick-up details

Pick up Location at Kalibo International Airport

• Service is available from 07:00 to 19:00 daily
• Domestic arrivals: Island Star Express counter after baggage claim and customs check
• International arrivals: Island Star Express counter at the Waiting Shed Area after exiting Kalibo International Airport
• The driver waits for up to 1 hour after your landing. If flight delays longer than 1 hour, email or message supplier to check availability. Driver will inform the additional surcharge on-site
• Please provide the hotel address at the checkout page

Transfer process

• You will be picked up by an air-conditioned bus or van transfer from Airport to Caticlan / Tabon port

• After being dropped-off by the bus or van, you will board a fiber glass boat from Caticlan Jettyport / Tabon Port to Cagban / Tambisaan port

• Lastly, an L300 van will pick you up from the port from Boracay island (Cagban / Tambisan Port) to your hotel

• Note, the destination port will be determined by the weather

• For any concerns, you may contact the operator via +63 917 518 5259 and/or email them at ndeguzman@islandstarexpress.com

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Voucher type

• Present your mobile voucher

Pick-up and drop-off information

Boracay Hotel Pick-up / Drop-off

• Service is available from 04:30 to 16:00 daily

• Kindly respond to the local operator for confirmation of pick up time thru text / call / email

• Please arrive at the hotel/accommodation lobby 10 minutes before the advised pick-up time

• For any concerns, you may contact the operator via +63 917 518 5259 and/or email them at ndeguzman@islandstarexpress.com

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Voucher type

• Present your mobile voucher

Pick-up and drop-off information

Pick up Location at Kalibo International Airport

• Service is available from 07:00 to 19:00 daily
• Location: outside the arrival area
• Domestic arrivals: Island Star Express counter after baggage claim and customs check
• International arrivals: Island Star Express counter at the Waiting Shed Area after exiting Kalibo International Airport
• The driver waits for up to 1 hour after your landing. If flight delays longer than 1 hour, email or message supplier to check availability. Driver will inform the additional surcharge on-site
• Please provide the hotel address at the checkout page

Transfer process

• You will be picked up by an air-conditioned bus or van transfer from Airport to Caticlan / Tabon port
• After being dropped-off by the bus or van, you will board a fiber glass boat from Caticlan Jettyport / Tabon Port to Cagban / Tambisaan port
• Lastly, an L300 van will pick you up from the port from Boracay island (Cagban / Tambisan Port) to your hotel
• Note, the destination port will be determined by the weather

Boracay Hotel Pick-up / Drop-off

• Service is available from 04:30 to 16:00 daily

• On the day before your pick up, a local operator will advise you on your pick up time

• Kindly respond to the local operator for confirmation of pick up time thru text / call / email

• Please arrive at the hotel/accommodation lobby 10 minutes before the advised pick-up time

• For any concerns, you may contact the operator via +63 917 518 5259 and/or email them at ndeguzman@islandstarexpress.com