• If you cancel the booking before voucher redemption, a 0% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid until 31 Mar 2027 23:59

Redemption information

• An electronic voucher will be sent to your email instantly after booking confirmation

• If you cancel the booking before voucher redemption, a 0% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid until 31 Mar 2027 23:59

Redemption information

• An electronic voucher will be sent to your email instantly after booking confirmation

• If you cancel the booking before voucher redemption, a 0% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid until 31 Mar 2027 23:59

Redemption information

• An electronic voucher will be sent to your email instantly after booking confirmation

• If you cancel the booking before voucher redemption, a 0% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid for 90 day(s) from the booking confirmation date. It expires at 23:59 on the last day

• After redemption, the pass is valid for 1 month from the date of exchange. Any unused days beyond the expiry date will not be valid

Redemption information

• An electronic voucher will be sent to your email instantly after booking confirmation

• For biometric passports (e-passports): Present your E-exchange order and non-Japanese passport at a green ticket vending machine or ticket reservation office to redeem your physical ticket

• For non-biometric passports (without IC chip): Present your E-exchange order and non-Japanese passport at a ticket reservation office to redeem your physical ticket

• For more information about exchange locations, please refer to official website

• Before boarding the train, use the green ticket-vending machines to collect physical reserved seat tickets with the area pass. Please refer to the official website for more details

Seat Reservation Process

• Reservations can be made at the ticket office through rail staff

• Alternatively, reserve your seat with the green ticket machine using this step-by-step guide

• If you cancel the booking before voucher redemption, a 0% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid until 31 Mar 2027 23:59

Redemption information

• An electronic voucher will be sent to your email instantly after booking confirmation