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This tour involves a considerable amount of walking and stairs. Please make sure you are fit enough to participate
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【About Tour Guide Information】The supplier will inform you of the meeting place, time, tour guide contact information, etc., for your itinerary via email by 21:00 Japan time the day before departure. If you do not receive the email, please check your spam folder first. If you still have not received it, please contact the supplier promptly. If you receive multiple emails, the latest one received shall prevail.
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【About Luggage Privileges】Each person can carry one piece of luggage for free. Any excess can be paid on-site to the driver/guide at 2,000 JPY per piece. Please be sure to make a note when placing your order. If not informed in advance, the driver/guide has the right to refuse your boarding, and the tour fee will not be refunded.
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【About Driver-Guide Service】Driver-guide service: 4-13 people for a refined small group; Driver + Guide service: 14-45 people for a bus tour. The actual arrangement will be adjusted according to the number of participants on the day of departure. The driver-guide primarily focuses on driving, with commentary as a secondary role.
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[About Late Refunds] Since the one-day tour is a shared car service, if you are late at the meeting point or attraction, the supplier will not wait and no refund will be issued.
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【About the Meeting Point】 Please be sure to confirm the meeting point before departure. It is recommended that you arrive at the meeting point in advance to avoid missing the departure time. This is a shared ride tour. To protect the rights and interests of all passengers and ensure the smooth progress of the tour, we will depart on time and will not wait for latecomers. We appreciate your understanding. Once the meeting point is confirmed, please do not change it temporarily. If you are unable to board the vehicle due to a personal change of meeting point, no refund will be given.
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【Regarding End Time】Due to the longer travel time, the actual arrival time will be affected by factors such as traffic and weather. The times provided above are only estimates. Please avoid arranging other activities after the day's itinerary. The supplier will not be responsible for any losses caused by delays. We appreciate your understanding.
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【About itinerary adjustments】This product may be adjusted based on weather and other factors. To ensure your safety, staff have the right to ask guests to suspend outdoor activities, communicate with you, and make alternative arrangements. The specific situation will be based on the actual conditions on the day.
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【About Playtime】The transportation, sightseeing, and stopover times involved in the itinerary are subject to the actual situation on the day. In case of special circumstances (such as traffic jams, weather conditions, etc.), the tour guide may reasonably adjust the sightseeing order without reducing the attractions in the itinerary, based on the actual situation and with the consent of the guests.
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【Regarding leaving the group midway】During the team itinerary, it is not permitted to leave the group early or midway. If you choose to leave the group midway, the uncompleted portion will be considered voluntarily forfeited, and no fees will be refunded. You will be solely responsible for any accidents that may occur after leaving the group. Your understanding is appreciated.
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【Regarding Force Majeure】Due to traffic conditions, weather, holidays, and crowd impact on the day, the arrival time of each itinerary may change. In the event of the aforementioned or other force majeure factors, the tour guide has the right to adjust and reduce the itinerary on site, and no refund can be requested on this basis. Due to the longer travel time, if traffic jams occur, please understand that the supplier will not bear any subsequent costs for delays caused by traffic jams.
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【About purchasing front row seats】 Front row refers to the first three rows of seats. The arrangement on the day will be subject to the tour guide's discretion. Please be aware.
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【Regarding seating requests】The supplier will do their best to arrange seating, but as this is a shared-ride tour, seat allocation primarily follows a first-come, first-served principle. If you have special requests, please inform us in the remarks, and we will do our best to arrange suitable seating for you. The final arrangement will be subject to the coordination of the tour guide on the day.
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【Regarding seasonal limited events】(such as cherry blossoms, autumn leaves, special flower seasons, illuminations, fireworks festivals, snow scenery tourism, hot spring seasons, festive events, etc.) are highly affected by climate, weather, or other force majeure factors. Specific arrangements may be adjusted, so please refer to official announcements. If no clear official notification of event cancellation is received, arrangements will proceed as originally planned. If the flower season or special events do not meet expectations, no refunds will be issued. Please be aware.
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【About Vehicle Models】Reference models: 5-8 seater car: Toyota Alphard; 9-14 seater car: Toyota HAICE or equivalent; 18-22 seater car: Minibus; 22+ seater car: Large bus. The above vehicles are for reference only, and the actual vehicle will be adjusted according to the number of people in the group on the day of departure.
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【Regarding personal belongings】Please take good care of your personal belongings and try not to carry valuable items. If they are lost or damaged during the trip, you will be responsible for the loss yourself.
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【Bus Riding Regulations】Eating strong-smelling food and ice cream products is prohibited inside the bus. If personal conduct causes damage to the bus's equipment or defaces the vehicle, compensation must be made according to the actual repair or cleaning costs incurred by the bus company.
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【Regarding infants aged 0-2】Free participation is available, but customer service must be notified in advance and a remark completed. If not stated in advance, due to vehicle capacity limits, boarding may be refused on-site. Your understanding and cooperation are appreciated. No seats will be arranged; guardians must hold the infant throughout the journey.
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[Explanation of Tour Language] This tour will be conducted in Chinese, English, or Japanese. Please note that we cannot guarantee the provision of a specific language service. The actual language used will depend on the day's itinerary and will be ultimately decided by the supplier.
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【About participating travelers】This activity is a group tour, and you may participate with travelers from different language regions. Your understanding and cooperation are appreciated.
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【Regarding Personal Preparation / Health and Safety】Travelers are requested to prepare for cold or heat in advance, depending on the season and the weather conditions of the day.
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【Regarding Travel Date】Please be sure to use the relevant services according to the date shown on the order. If you do not travel on the order date, and arbitrarily change the travel date and request to use the service, the merchant has the right to charge an additional 100% of the fee (i.e., the full order amount) on site, or refuse to provide the service. All consequences and responsibilities arising therefrom must be borne by yourself. Please be aware of and strictly abide by this.
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The blooming of cherry blossoms is affected by climate. If the blooming condition is not as expected, the tour will proceed to the attractions as originally scheduled, and no refund requests based on this reason will be accepted.
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