Additional information

Other Reminders

• 【Special Note】For tourists who purchase packages without tickets, it is recommended to buy tickets online in advance. During weekends, public holidays, and winter/summer vacations, student traffic is dense, and on-site tickets at the scenic spot are highly likely to sell out.
• [Regarding Contact] Please ensure your contact information is accessible. Within 24 hours after placing your order, staff will send a confirmation notice via email or Klook order voucher to verify your travel-related information. Please check it promptly.
• [About Meeting] Staff will confirm the meeting time and location with you via WeChat one day before your trip. Please pay attention to the message.
• 【About Admission】All scenic spots require entry by swiping an ID card, passport, or Hong Kong, Macao, and Taiwan travel permit. Please be sure to bring the corresponding valid document reserved when placing the order. If entry is denied due to not carrying the document or inconsistent document information, all additional costs incurred thereof shall be borne by the tourist.
• 【Kind Reminder】There are cultural and creative product shops, souvenir shops, and other stores inside the scenic area and along the exit route. All are independently operated. You may voluntarily choose and make rational purchases. It is recommended to ask for an invoice and relevant receipts when purchasing goods, and to keep them properly. Such offline shopping is a personal voluntary act and has no association with the travel agency.

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Change are allowed until 1 day(s) before activity starts

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Adults and children pay the same price
• Minors under the age of 18 must be accompanied by an adult when joining a tour. The accompanying adult automatically acts as the guardian of the minor during the trip and is fully responsible for the minor's safety supervision and protection throughout the journey.