Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Changes are allowed anytime before redemption

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• Tickets can be redeemed up to 30 days before the selected date of use. Upon activation, the pass is valid for 3 consecutive days and expires at 23:59 on the last day

Redemption information

• Present your mobile voucher and passport to exchange the physical ticket

• Odakyu Sightseeing Service Center, Shinjuku West

• 08:00-16:00

• Address: Across from the Odakyu Line ticket vending machines in Odawara Station

• Contact: +813-5909-0211

• Please refer to the map for assistance

• Odakyu Sightseeing Service Center, Odawara

• 08:30-16:30

• Address: Across from the Odakyu Line ticket vending machines in Odawara Station

• Contact: +81-465-20-2266

• Please refer to the map for assistance

• Opening hours and other details are subject to change. Please check the official website before visiting

• Note:

• Tickets cannot be exchanged at Odakyu Travel Center Hakone-Yumoto, Fujikyuko Otsuki Station, or Kawaguchiko Station

• No changes can be made on the pickup day

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Changes are allowed anytime before redemption

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• Tickets can be redeemed up to 30 days before the selected date of use. Upon activation, the pass is valid for 3 consecutive days and expires at 23:59 on the last day

Redemption information

• Present your mobile voucher and passport to exchange the physical ticket
• Odakyu Sightseeing Service Center, Shinjuku West
• 08:00-16:00
• Address: Odakyu Line Shinjuku Station B1, West Underground Exit
• Contact: +81 3-5909-0211
• Please refer to the map for assistance
• Odakyu Sightseeing Service Center, Odawara
• 08:30-16:30
• Address: Across from the Odakyu Line ticket vending machines in Odawara Station
• Contact: +81-3-5909-0211
• Please refer to the map for assistance
• Opening hours and other details are subject to change. Please check the official website before visiting
• Note:
• The ticket is only valid for the named traveler. Please bring a valid ID in case station staff request it
• No changes can be made on the pickup day

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Changes are allowed anytime before redemption

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• Tickets can be redeemed up to 30 days before the selected date of use. Upon activation, the pass is valid for 2 consecutive days and expires at 23:59 on the last day

Redemption information

• Present your mobile voucher and passport to exchange the physical ticket

• Odakyu Sightseeing Service Center, Shinjuku West

• 08:00-16:00

• Address: Odakyu Line Shinjuku Station B1, West Underground Exit

• Contact: +81 3-5909-0211

• Please refer to the map for assistance

• Odakyu Sightseeing Service Center, Odawara

• 08:30-16:30

• Address: Across from the Odakyu Line ticket vending machines in Odawara Station

• Contact: +81-465-20-2266

• Please refer to the map for assistance

• Opening hours and other details are subject to change. Please check the official website before visiting

• Note: If you redeem the ticket at Odawara Station, there will be no refund for the fare from Shinjuku Station to Odawara Station

• How to use the pass:

• Show the pass to the bus driver when getting on/off the bus

• User can ride the Odakyu Line from the departure station to Odawara Station only once for a round trip. There are no restrictions on getting off midway

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Changes are allowed anytime before redemption

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• Tickets can be redeemed up to 30 days before the selected date of use. Upon activation, the pass is valid for 3 consecutive days and expires at 23:59 on the last day

Redemption information

• Present your mobile voucher and passport to exchange the physical ticket

• Odakyu Sightseeing Service Center, Shinjuku West

• 08:00-16:00

• Address: Odakyu Line Shinjuku Station B1, West Underground Exit

• Contact: +81 3-5909-0211

• Please refer to the map for assistance

• Odakyu Sightseeing Service Center, Odawara

• 08:30-16:30

• Address: Across from the Odakyu Line ticket vending machines in Odawara Station

• Contact: +81-465-20-2266

• Please refer to the map for assistance

• Opening hours and other details are subject to change. Please check the official website before visiting

• Note: If you redeem the ticket at Odawara Station, there will be no refund for the fare from Shinjuku Station to Odawara Station

• How to use the pass:

• Show the pass to the bus driver when getting on/off the bus

• User can ride the Odakyu Line from the departure station to Odawara Station only once for a round trip. There are no restrictions on getting off midway

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

• If you cancel the booking between booking confirmation to 03:00, 0 day(s) before participation time, a 0% cancellation fee will be charged
• If you cancel the booking at 03:00, 0 day(s) before participation time or later, a 220JPY cancellation fee will be charged
• If you cancel the booking after participation time, 220JPY cancellation fee will be charged

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• Activate the pass before or on your selected date

• After activation, the pass is valid for 2 consecutive days

Voucher type

• Scan or present the QR code to board

Redemption information

• How to share/activate your pass
• Make sure your device is connected to the internet, has a strong signal, and sufficient battery power to display the QR code. Screenshots are not valid for boarding
• Getting off at a stop between Odawara and Hakone-Yumoto (Hakone Tozan Bus/Hakone Tozan Train)? Please show your QR code ticket to the gate staff instead of scanning it
• Check the official website for the latest operation updates
• Multiple tickets redemption
• Each traveler must use their own smartphone to display their ticket. If you purchase a ticket for a travel partner, you must distribute it to them
• (i) Click "Share pass" to generate the URLs
• (ii) Share the URLs with the other traveler
• (iii) They must activate the pass on their own smartphone
• Child ticket redemption
• A smartphone is required for the child to redeem the ticket. If unavailable, please purchase a physical ticket at the Odakyu Sightseeing Service Center in Shinjuku West or Odawara

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

• If you cancel the booking between booking confirmation to 03:00, 0 day(s) before participation time, a 0% cancellation fee will be charged
• If you cancel the booking at 03:00, 0 day(s) before participation time or later, a 220JPY cancellation fee will be charged
• If you cancel the booking after participation time, 220JPY cancellation fee will be charged

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• Activate the pass before or on your selected date

• After activation, the pass is valid for 3 consecutive days

Voucher type

• Scan or present the QR code to board

Redemption information

• How to share/activate your pass
• Make sure your device is connected to the internet, has a strong signal, and sufficient battery power to display the QR code. Screenshots are not valid for boarding
• Getting off at a stop between Odawara and Hakone-Yumoto (Hakone Tozan Bus/Hakone Tozan Train)? Please show your QR code ticket to the gate staff instead of scanning it
• Check the official website for the latest operation updates
• Multiple tickets redemption
• Each traveler must use their own smartphone to display their ticket. If you purchase a ticket for a travel partner, you must distribute it to them
• (i) Click "Share pass" to generate the URLs
• (ii) Share the URLs with the other traveler
• (iii) They must activate the pass on their own smartphone
• Child ticket redemption
• A smartphone is required for the child to redeem the ticket. If unavailable, please purchase a physical ticket at the Odakyu Sightseeing Service Center in Shinjuku West or Odawara

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

• If you cancel the booking between booking confirmation to 03:00, 0 day(s) before participation time, a 0% cancellation fee will be charged
• If you cancel the booking at 03:00, 0 day(s) before participation time or later, a 220JPY cancellation fee will be charged
• If you cancel the booking after participation time, 220JPY cancellation fee will be charged

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• The pass is valid for 3 consecutive days starting from your selected booking date. You must activate it on your selected date. For example, if you book for 1 Jan, the pass expires at 23:59 on 3 Jan regardless of when activation occurs