Eligibility

• Standard tickets are applicable to: All visitors
• Child tickets are applicable for children who are aged 3 to under 12, or whose height is 1.0 meter to not exceeding 1.5 meters on the day of the park visit.
• Senior tickets are applicable to: seniors who are 65 years old or older on the day of the park visit.
• Teen tickets are applicable to: minors who are at least 12 years old but not yet 18 years old and taller than 1.5 meters on the date of visit.
• The two-person ticket is applicable for: includes 2 standard tickets, for two people to enter the park at the same time and is limited to a single entry.
• The 1 adult and 1 child ticket is valid for: 1 standard ticket and 1 child ticket (the standard ticket is valid for all visitors, the child ticket is valid for children aged 3 to under 12, or children whose height is between 1.0 meter and 1.5 meters on the day of park visit; children must be accompanied by at least 1 adult). Special note: Two people must enter the park at the same time, and admission is limited to one time only.
• The 2 Adult + 1 Child family ticket is valid for: 2 standard tickets and 1 child ticket (standard tickets are valid for all visitors, and child tickets are valid for children aged 3 to under 12, or between 1.0 meter and 1.5 meters in height, on the day of visit; children must be accompanied by at least one adult to enter the park). Please note: Verification will be done using the valid ID document provided at the time of purchase. All three individuals must enter the park at the same time, and admission is limited to one entry only.
• Free admission: Children under 3 years of age or under 1.0 meter in height on the day of the park visit; 1 paying adult is limited to bringing 1 child with free admission into the park.

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

• If you cancel the booking between booking confirmation to 23:59, 1 day(s) before participation time, a 0% cancellation fee will be charged
• If you cancel the booking at 23:59, 1 day(s) before participation time or later, a 20% cancellation fee will be charged
• If you cancel the booking at 20:00, 0 day(s) before participation time or later, a 100% cancellation fee will be charged
• If you cancel the booking after participation time, 100% cancellation fee will be charged

Additional information

• Re-entry is not allowed after you leave the venue

• When visiting the park, tourists should wear masks, maintain a safe distance, and follow the interval markings for queuing, seating, or on-site arrangements and guidance from staff in areas such as park entrances, performance venues, and amusement facilities.

• To ensure the safety of the animals in the park, Chimelong Safari Park, Chimelong Birds Park, and Chimelong Ocean Kingdom do not allow visitors to bring in food and drinks other than baby food and a reasonable amount of drinking water for personal consumption.

• Some facilities in the park have height and physical requirements for participation. Visitors should consider their health conditions before participating. Before playing, please refer to the opening hours, performance times, and precautions of the corresponding theme park.

• Outside food and drinks are not allowed inside the venue

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

How to redeem

• 【Admission Method】
• 1. To enhance the visitor experience, ensure everyone's ticketing rights, and achieve safe, orderly, and rapid entry, Chimelong Resort implements entry by swiping original valid identification documents. Visitors must carry original valid identification documents matching their order, and entry will be granted after verification of both the person and the document. Valid identification documents include: second-generation ID cards for mainland residents, passports, residence permits for Hong Kong, Macao, and Taiwan residents, Mainland Travel Permits for Hong Kong and Macao Residents, and permanent residence ID cards for foreigners. Please ensure that the identification information of the visitor/user filled in during booking is accurate, true, and complete. Any inability to verify, use, or enter, or any losses incurred due to inaccurate or incorrect information submitted, shall be borne by the user.
• 2. For visitors enjoying ticket discounts, if age verification is required for entry, please cooperate by presenting the original of one of the following valid identity documents to verify whether your age meets the applicable standards defined for the ticket. Visitors from mainland China must present their "Resident Identity Card of the People's Republic of China"; visitors from Hong Kong and Macao must present their "Exit-Entry Permit for Traveling to and from Hong Kong and Macao" or "Residence Permit for Hong Kong and Macao Residents of the People's Republic of China"; visitors from Taiwan must present their "Exit-Entry Permit for Traveling to and from Mainland China for Taiwan Residents" or "Residence Permit for Taiwan Residents of the People's Republic of China"; and visitors from other countries and regions must present a valid passport.
• 3. If, on the day of your visit, you are unable to verify your ticket due to a forgotten, lost, damaged, or any other issue with your identification document, please present another photo ID with your ID number, such as a temporary ID card, driver's license, or social security card, which was used during booking, at the corresponding park or circus ticket office for identity verification and ticket collection.
• 4. Tourists under the age of 16 must be accompanied by a tourist aged 16 (inclusive) or above to enter the park/venue.

Address

• Guangzhou Chimelong Tourist Resort, Panyu District, Guangzhou City