Eligibility

• Children aged 0-4 must be accompanied by a paying adult
• Child ticket: Age 0-14 (must present a valid photo ID)
• Important: Infants and children must be included in the passenger headcount
• Children aged 15+ will be charged the same rate as adults

Additional information

• The nature of this experience means we do sometimes have to cancel due to weather or sea conditions. Please check [link(]https://twitter.com/auckland_whale) for trip status updates the night before travelling as this tour is weather dependent. In the event of a cancellation, we also endeavour to inform all customers as quickly as possible via email or phone where contact details are available to us. Please check your email on the morning of departure for any notice of cancellation.
• You will be able to check the status of your trip within 24 hours of departure by using this link

Prohibitions & Limitations

• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.

What to bring

• Sunscreen
• Camera
• Insect spray (highly recommended)

What to wear

• Light and comfortable clothing (preferrably dri-fit material)
• Walking shoes
• Warm clothing that can protect from wind and rain if necessary

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Opening hours

• Please note that check-in closes 15 minutes before departure. Kindly arrive early to complete the check-in process
• 1 Dec 2025-31 Mar 2026
• 07:30出發（原為08:00）
• 13:00出發（之前為13:30）
• 1 Apr 2026-30 Sep 2026
• 10:30 AM Departure

Voucher type

• Present your mobile voucher

Meet-up information

• Please check in for your cruise with the crew no later than 15 minutes before departure, located at the top of the boarding ramp by our boat in the Viaduct Harbour.
• Latecomers or no-shows can't be refunded

Viaduct Harbour

• How to get there: The Viaduct Harbour is located at the western end of Quay Street (left as you are looking at the water) in downtown Auckland. When arriving on foot, you will see our boat to your left, immediately opposite the New Zealand Maritime Museum.
• Address: 175 Quay Street, Viaduct Harbour, Auckland 1010

How to get there

• By bus: take the 95B, 95C, 95G, 97B, 97R, or 97V Bus to Quay St/Lower Albert St stop, and walk for 2 minutes
• By car: it's approximately a 15-minute drive from Auckland CBD