Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Qingyuan/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Qingyuan/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Qingyuan/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Qingyuan/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Qingyuan/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
Luggage allowance
Insurance provided by the operator
Meet and greet service
One-way transfer
24 hour service (price will change for pick ups between 10:000-08:00)
Shenzhen Airport
Arrival Hall and look for the driver with your name sign in the waiting area
Hong Kong Airport
Meet with the driver at car park no. 4
Walk towards Regal Hotel from arrival hall A and find car park no. 4, please refer to the illustration photo below for more details
Latecomers will be charged RMB150 fee (60 minutes late)
The driver will wait up to 60 minutes from your scheduled pick up time. If you are not present for pick up and cannot be reached, you will be considered a 'no show' and no refunds will be given
Arrival Information: Hong Kong Airport/Guangzhou Airport
After reclaiming your baggage, go to the Arrival Hall and look for the driver holding your name sign in the waiting area
The maximum waiting time for airport transfers is 1 hour after flight has landed (for any unforeseen circumstances that may prolong the process, a courtesy call to inform the driver would be appreciated)
Arrive at the hotel lobby 15 minutes before your selected pick up time
The driver will wait for up to 25 minutes before leaving (no refunds after this time)
24 hour service (price will change for pick ups between 22:00-08:00)
For departure transfer service: Passengers are advised to schedule the city/hotel pick up at least 3 hours before the flight departure
Service Areas - Guangzhou Guangzhou Areas include: Guangzhou City/Guangzhou Baiyun International Airport
Other Guangdong Areas include: Dongguan/Zhongshan/Foshan/Panyu/Qingyuan/Shunde City Surcharge may be applied for rural areas
For other areas within Guangdong, please kindly email support@klook.com with your pick up and drop off point and we will confirm the surcharge rate
Service Areas - HongKong
HK Island: Causeway Bay, Wanchai, Central, Sheung Wan, North Point, Taikoo, and Chai Wan Kowloon: Yau Tsim Mong District, Kwun Tong, Kowloon Bay, Kowloon Tong, Sham Shui Po, and Wong Tai Sin
New Territories Included: Ma On Shan, Tsuen Wan, Sha Tin, Tai Wai, University Station, Ting Kau, Tai Po, and Tseung Kwan O
Remote areas: Ocean Park, Aberdeen, Cyberport, Yangmingshan Villa, Deep Water Bay, Repulse Bay, Stanley, Tai Tam, Clear Water Bay and Sai Kung (additional charges apply, please contact customer service for details)
Areas not applicable: Ma Wan, Discovery Bay, Mui Wo, and Country Park
All surcharges are payable in cash directly to the driver
Child seat:
CNY 80 per seat
Additional stops:
CNY100 per stop
CNY100 for services from 6:00-8:00 and 22:00-00:00
CNY200 each way for services from 00:00-6:00
In case a No. 3 Typhoon signal is raised in Hong Kong, the service will still be available, should any guests require it. However, there will be an additional fee of CNY200 for transfers to city or CNY400 for transfers to Hong Kong International Airport
If the waiting time exceeds 30 minutes, it will charge 200 RMB for the first hour, and if it exceeds the second hour, it will be deemed that the service has been used
Chinese New Year surcharge information is as follows: February 14-16, an additional CNY200; February 17-19, an additional CNY500; February 20-21, an additional CNY200. Please pay the surcharge in cash to the driver
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