After booking, you will receive an email with further instructions on how to access and download your audio tour. Please check your email spam folder as well

The course of the visit may be modified and special restrictions may be imposed. The visitors must always adhere to the guidelines of the site.

Ensure that your smartphone is fully charged & that you bring your earphones

Download the ticket(s) & audio tour while on WiFi prior to your visit. Mobile signal may be weak at the site(s).

Make sure that you have your identity or your passport

App not compatible with Windows phones

An Android (version 5.0 and later) or iOS smartphone is required. The audio tour is not compatible with Windows Phones, iPhone 5/5C or older, iPod Touch 5th generation or older, iPad 4th generation or older, iPad Mini 1st generation.You will need storage space on your phone (100-150 MB)

Due to high temperatures, bring with you sun protection

Not all areas of the Palace are accessible via wheelchair

Digital audio guide is available for download on your phone and is available in English / Spanish / Portuguese / German / French / Italian

Present your mobile voucher

Please note that a voucher will be sent directly to you via email by the local operator after booking confirmation; please ensure to check your email for instructions to download ticket or audio

You can only enter each attraction once

Redeemed ticket(s) are non-transferable